If you experience problems while working with WSO2 API Cloud, you can easily contact the WSO2 API Cloud support team to get it rectified or to find a feasible solution to it as soon as possible.
...
| Tip |
|---|
In case the support system is down due to maintenance or for any other reason, you can email cloud@wso2.com to raise issues. However, at all other times we recommed that you raise support tickets via the WSO2 API Cloud support page. |
When you create a support request, you can specify the Issue Type as an incident Incident or a query Query depending on the nature of your issue. The following table describes the purpose of each issue type in detail:
| Ticket Type | Description | ||
|---|---|---|---|
| Incident | To get expert assistance on an issue that needs immediate attention because it affects a production system, a system being prepared for production, or a pre-production system used for shared development, testing, or staging.
| ||
| Query | To get help on general questions about WSO2 API Cloud.
|
Once you send a support request via the API Cloud support page, it would simultaneously create an internal ticket in our support system so that our team can take a look at the issue and get in touch with you immediately depending on the severity of the issue.
...