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WSO2 Identity Server allows the user to recover their account username or password via a user-preferred channel. After initiating a username or password recovery, the user will be prompted to select a recovery channel and the user will then be notified via the selected notification channel. 

This page guides you through configuring a user-preferred channel for account recovery and trying it out. 

Account recovery flow

• The user provides a set of unique claims to identify the user account.  
• Then, the server will prompt the user to select one of the available notification channels to receive the recovery notification.
• The user selects a notification channel.
• The server sends the recovery notification to the user via the preferred notification channel.
• If the flow is initiated for password recovery and the preferred channel is:
  • Email: Click on the reset link in the email and reset the password.
  • SMS: Provide the received One-Time Password(OTP) and reset the password.

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1. Click Resident under Identity Providers. 
2. Expand Account Management Policies and then expand Account Recovery.  
3. Select Enable Notification Based Password Recovery and Enable Username Recovery. Image RemovedImage Added
4. Set the SMS OTP Expiry Time to configure the validation time of the OTP codes. 
5. Select Internal Notification Management to enable sending notifications from WSO2 Identity Server. WSO2 IS is capable of sending notifications via Email or SMS. 
6. Add the following SMS templates to the registry. For instructions, see Managing SMS Notification Templates Using the Registry. 
   • passwordReset
   • passwordResetSucess 
   • resendPasswordReset
   • accountIdRecovery

   Panel
   borderColor Black bgColor White
   Expand title Template Properties Username recovery template Folder name: accountidrecovery Resource name: en_us Body = ["Hello, your username is {{userstore-domain}}/{{user-name}}@{{tenant-domain}}"]  display : accountIdRecovery  type : accountIdRecovery  locale : en_US Password reset notification template Folder name : passwordreset Resource name: en_us Body =  ["Your One-Time Password is : {{confirmation-code}}"]  display : passwordReset  type : passwordReset  locale : en_US Password reset successful template Folder name: passwordresetsucess Resource name: en_us Body = ["Successful Password Reset"]  display : passwordResetSucess  type : passwordResetSucess  locale : en_US Resend password reset code template Folder name: resendpasswordreset Resource name: en_us Body = ["Your One-Time Password is : {{confirmation-code}}"]  display : resendPasswordReset  type : resendPasswordReset  locale : en_US

7. Click Claims > Add > Add Local Claim. 

   
   

8. Add the Preferred Channel Claim as a local claim: http://wso2.org/claims/identity/preferredChannel.

   Note
   The claim URI is case sensitive.  NOTE: Not configuring the above claim will give errors.

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