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- On the Main tab in the Management Console, click Add under Users and Roles.
- Click Users. This link is only visible to users with the Admin role.
Click Add New User.
- Log out of the Identity Server.
- The URL for accessing dashboard is the following if the hostname is localhost and the Identity Server is running on port 9443: https://localhost:9443/dashboard/. Click this link to access the dashboard and log in using the credentials of the user you just created.
- Click the View Details button under the Account Recovery section in the end user dashboard.
- Set challenge questions for the user account. There are two sets of challenge questions by default. You can pick one question for each set and give an answer for the question.
- Click Update.
- Sign out of the dashboard and click Forgot Password on the login screen.
Enter the username and select Recover with Security Questions. Click Submit.
Tip Tip: If you have configured WSO2 IS to use email address as the username, enter the username in the format of "john@foo.com". If the user is in the super tenant, this is in the format of "john@foo.com@carbon.super". If the user is in the tenant bar.com, the format you must enter is "john@foo.com@bar.com".
Note In case you have enabled password recovery with reCaptcha verification , enter the required fields as specified above and select the recaptcha checkbox as well.
- Enter the answers to the challenge questions and click Submit.
- Enter a new password and click Submit. You will receive a notification of successful password reset.
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