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1. Go to the Consent Manager portal at https://<WSO2_OB_IAM_HOST>:9446/consentmgt.

   

2. Enter the username and password provided by the bank. Click Continue.

3. In the Consent Manager portal's home page, you can view a list of Accounts and Payments consents that you have granted access to account information.

   

4. Consent status is displayed to the right of the selected consent. The statuses of the consents are as follows: 

   Localtabgroup

   Localtab title Account Consents Status Description Received The consent data is received and technically correct, but it is not authorised yet. Rejected The consent is rejected as data is not authorised. Valid The consent is accepted and can GET account data. Revoked by PSU The consent is revoked by the PSU towards the ASPSP. Expired The consent is expired. The expiration time can be defined by the TPP. Terminated by TPP The consent type used when the TPP deletes the consent resource. Localtab title Payment Consents There can be several payment accounts for the same ASPSP where you have granted consent to access different data. Preceding check of technical validation was successful. Customer profile check was also successful. Status Description Received The consent data is received and technically correct, but it is not authorised yet. Rejected The consent is rejected as data is not authorised. AcceptedCustomerProfile The customer profile associated with the consent was checked successfully.

5. After reviewing the consent, you may revoke it. 

6. Optionally, you can enter a reason for the revocation.

   Tip
   Revocation reasons help you to find more information later. It is not mandatory to provide a reason for revocation.

   

7. Click Revoke to confirm the revocation. 

8. The status of the consent is now changed to Revoked. You can still find the history of consents remaining in the list.
   

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1. Sign in to the Customer Care Portal (https://<WSO2_OB_IAM_HOST>:9446/ccportal) using the username and password of a user with the Customer Care role. See Configuring Users and Roles, for more information on user roles.

   

   Multiexcerpt
   MultiExcerptName troubleshootingForCustomerCarePortal
   Troubleshooting If you get hostname verification errors when accessing the Customer Care portal, add the following to the <WSO2_OB_IAM_HOME>/bin/wso2server.sh file and restart. Dhttpclient.hostnameVerifier="DefaultAndLocalhost" \ Dorg.wso2.ignoreHostnameVerification=true \

2.  You can filter the search results using the following parameters:
   

   • User ID: The user ID created for a PSU in the online baking application. This is the same ID used to generate the Consent ID.

   • Consent Type: Selected Accounts by default. You can select between Accounts and Payments.
   • Status: Select the consent status. 

   • Set Date Range: The date range in which the PSU’s consent is valid.

     Tip
     You can use one or more filter options and proceed to search.

   Info
   WSO2 Open Baking is a solution developed with compliance to the PSD2. It is stated in the PSD2, a PSU cannot revoke a payment-order consent once it has been authorized.

3. Click Search.

4. A list of search results is displayed, as shown below. You can view the Account and Payment consent information by clicking the consent.

   

   Click the consent you want to revoke and view the consent details. 
   
5. One consent ID can be granted to many accounts that belong to the same PSU. Therefore, there are two methods to revoke account consent.
   1. Revoke a consent -
      When a PSU has asked a customer care representative to revoke consent, customer care representative revokes all account consents with that consent ID.
   2. Revoke an account consent -
      An individual account consent can be revoked. It revokes only that account consent. 

6. Click Revoke.

7. Optionally, you are asked to enter a reason for the revocation.

   Tip
   Revocation reasons will help you to find more information later. It is not mandatory to provide a reason for revocation.

   
   

8. Click Revoke to confirm the revocation. 

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