Page Comparison

<freshdesk.updateTicket>
    <ticketId>{$ctx:ticketId}</ticketId>
    <requesterId>{$ctx:requesterId}</requesterId>
    <email>{$ctx:email}</email>
    <facebookId>{$ctx:facebookId}</facebookId>
    <phone>{$ctx:phone}</phone>
    <twitterId>{$ctx:twitterId}</twitterId>
    <name>{$ctx:name}</name>
    <subject>{$ctx:subject}</subject>
    <type>{$ctx:type}</type>
    <status>{$ctx:status}</status>
    <priority>{$ctx:priority}</priority>
    <customFields>{$ctx:customFields}</customFields>
    <description>{$ctx:description}</description>
    <responderId>{$ctx:responderId}</responderId>
    <ccEmails>{$ctx:ccEmails}</ccEmails>
    <dueBy>{$ctx:dueBy}</dueBy>
    <emailConfigId>{$ctx:emailConfigId}</emailConfigId>
    <frDueBy>{$ctx:frDueBy}</frDueBy>
    <groupId>{$ctx:groupId}</groupId>
    <productId>{$ctx:productId}</productId>
    <source>{$ctx:source}</source>
    <tags>{$ctx:tags}</tags>
</freshdesk.updateTicket>

When you use the updateTicket operation, you need to pass " " if you need to clear the value of any field.

{
  "apiUrl": "https://wso2yasho.freshdesk.com",
  "apiKey": "SODsQllHr0NicsiRpRWw",
  "ticketId":"1",
  "requesterId": 19000247627,
  "email": "testTicket@gmail.com",
  "facebookId": "",
  "phone": "",
  "twitterId": "twitter",
  "name": "RequesterName",
  "description": "Creating Ticket",
  "subject": "testSubject",
  "emailConfigId": "",
  "frDueBy": "",
  "groupId": "",
  "productId": "",
  "source": "",
  "type": "issue",
  "responderId": "",
  "attachments": "",
  "ccEmails": [
    "yyyt@gmail.com",
    "ttty@gmail.com"
  ],
  "customFields": {
    "z": "tttt"
  },
  "dueBy": "",
  "priority":1,
  "status": 2
}

<proxy xmlns="http://ws.apache.org/ns/synapse"
       name="freshdesk_createTicket"
       transports="https,http"
       statistics="disable"
       trace="disable"
       startOnLoad="true">
   <target>
      <inSequence onError="faultHandlerSeq">
         <property name="delta" expression="json-eval($.deltaapiUrl)" name="apiUrl"/>
         <property name="emailConfigId" expression="json-eval($.emailConfigIdapiKey)" name="apiKey"/>
         <property name="requesterId" <property expression="json-eval($.requesterId)" name="requesterId"/>
         <property name="deleted" expression="json-eval($.deletedfacebookId)" name="facebookId"/>
         <property name="productId" expression="json-eval($.productId)email)" name="email"/>
         <property name="isEscalated" expression="json-eval($.isEscalatedtwitterId)" name="twitterId"/>
         <property name="groupId" expression="json-eval($.groupId)phone)" name="phone"/>
         <property name="toEmails" expression="json-eval($.toEmails)name)" name="name"/>
         <property name="ticketId" expression="json-eval($.ticketIdsubject)" name="subject"/>
         <property name="source" expression="json-eval($.sourcetype)" name="type"/>
         <property name="frEscalated" expression="json-eval($.frEscalatedstatus)" name="status"/>
         <property name="priority" expression="json-eval($.priority)" name="priority"/>
         <property name="ticketType" expression="json-eval($.ticketType).description)" name="description"/>
         <property name="responderId" expression="json-eval($.responderId)" name="responderId"/>
         <property name="trained" expression="json-eval($.trainedattachments)" name="attachments"/>
         <property name="spam" expression="json-eval($.spamccEmails)"/>
         <freshdesk.init>
            <apiUrl>{$ctx:apiUrl}</apiUrl> name="ccEmails"/>
         <property   <format>{$ctx:format}</format>expression="json-eval($.customFields)" name="customFields"/>
         <property   <apiKey>{$ctx:apiKey}</apiKey>
         </freshdesk.init>expression="json-eval($.dueBy)" name="dueBy"/>
          <freshdesk.updateTicket>
<property expression="json-eval($.emailConfigId)" name="emailConfigId"/>
         <property  <customField>{$ctx:customField}</customField>expression="json-eval($.groupId)" name="groupId"/>
         <property   <status>{$ctx:status}</status>expression="json-eval($.productId)" name="productId"/>
         <property   <ownerId>{$ctx:ownerId}</ownerId>
            <urgent>{$ctx:urgent}</urgent>expression="json-eval($.source)" name="source"/>
		 <property name="tags" expression="json-eval($.tags)"/> <freshdesk.init>
            <subject><apiUrl>{$ctx:subjectapiUrl}</subject>apiUrl>
            <delta><apiKey>{$ctx:deltaapiKey}</delta>apiKey>
            <emailConfigId>{$ctx:emailConfigId}</emailConfigId>freshdesk.init>
        <freshdesk.createTicket>
    		<requesterId>{$ctx:requesterId}</requesterId>
            <deleted>			<email>{$ctx:deletedemail}</deleted>email>
            <productId>		<facebookId>{$ctx:productIdfacebookId}</productId>facebookId>
      		<phone>{$ctx:phone}</phone>
     <isEscalated>		<twitterId>{$ctx:isEscalatedtwitterId}</isEscalated>twitterId>
    		<name>{$ctx:name}</name>
       <groupId>		<subject>{$ctx:groupIdsubject}</groupId>subject>
            <toEmails>		<type>{$ctx:toEmailstype}</toEmails>type>
            <ticketId>		<status>{$ctx:ticketIdstatus}</ticketId>
      status>
     <source>		<priority>{$ctx:sourcepriority}</source>priority>
    		<customFields>{$ctx:customFields}</customFields>
       <frEscalated>		<description>{$ctx:frEscalateddescription}</frEscalated>description>
    		<responderId>{$ctx:responderId}</responderId>
       <priority>		<ccEmails>{$ctx:priorityccEmails}</priority>ccEmails>
            <ticketType>		<dueBy>{$ctx:ticketTypedueBy}</ticketType>
     dueBy>
      <responderId>		<emailConfigId>{$ctx:responderIdemailConfigId}</responderId>emailConfigId>
    		<frDueBy>{$ctx:frDueBy}</frDueBy>
       <trained>		<groupId>{$ctx:trainedgroupId}</trained>groupId>
    		<productId>{$ctx:productId}</productId>
       <spam>		<source>{$ctx:spamsource}</spam>source>
         		<tags>{$ctx:tags}</tags>
		</freshdesk.updateTicket>createTicket>
         <respond/>
      </inSequence>
      <outSequence>
         <send/>
      </outSequence>
   </target>
   <description/>
</proxy>