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When multi-tenancy is used, certain tenants can sometimes become inactive for a long period of time. By default, if the inactive period is 30 minutes, the tenant is unloaded from the server memory. This requires the tenant to log in again before sending requests to the server.

If required, you can change the default time allowed for tenant inactiveness by adding  the -Dtenant.idle.time=<time_in_minutes> java property to the product startup script ( ./wso2serveriot-server.sh file for Linux and   wso2serveriot-server.bat  for Windows) as shown below:


 

Code Block
JAVA_OPTS \
    -Dtenant.idle.time=30 \

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  1. Open a command prompt:
    • On Windows, choose Start -> Run, type cmd at the prompt, and press Enter.
    • On Linux/Solaris, establish a SSH connection to the server or log in to the text Linux Console.

  2. Execute one of the following commands, where <IoTS<IOTS_HOME> is the directory where you installed the product distribution:

    OSCommand
    Linux/Solaris
    sh
    <IoTS
    <IOTS_HOME>/bin/
    wso2server
    iot-server.sh
    Windows
    <IoTS
    <IOTS_HOME>\bin\
    wso2server
    iot-server.bat --run

  3. Log into the Management Console using the following URL format: 
    https://<IoTS<IOTS_HOST>:<IoTS<IOTS_HTTPS_PORT>/admin/carbon

    • By default, <IoTS<IOTS_HOST> is localhost. However, if you are using a public IP, the respective IP address or domain needs to be specified.
    • By default,  <IoTS<IOTS_HTTPS_PORT> has been set to 9443. However, if the port offset has been incremented by n, the default port value needs to be incremented by n.

    For example:
    http://localhost:9443/admin/carbon/

  4. Enter the username as admin and the password as admin.
  5. Click Sign-in.
  6. Switch to the Configure tab.
  7. Click Users and Roles and thereafter click User.
  8. Click Change Password in the Actions column, in-line with the user admin and set a new password.
  9. Click Change.
  10. Log out and log in again with the new credentials.

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  1. Click Add New Tenant in the Configure tab of the IoTS management console.

  2. Enter the tenant information in Register A New Organization screen as follows, and click Save.

    Parameter NameDescription
    DomainThe domain name for the organization, which should be unique (e.g., abc.com). This is used as a unique identifier for your domain. You can use it to log into the admin console to be redirected to your specific tenant. The domain is also used in URLs to distinguish one tenant from another. 
    Select Usage Plan for TenantThe usage plan defines limitations (such as number of users, bandwidth etc.) for the tenant.
    First Name/Last NameThe name of the tenant admin.
    Admin Username The login username of the tenant admin. The username always ends with the domain name (e.g., admin@abc.com)
    Admin PasswordThe password used to log in using the admin username specified.
    Admin Password (Repeat)Repeat the password to confirm.
    EmailThe email address of the admin.
  3. After saving, the newly added tenant appears in the Tenants List page as shown below. Click View Tenants in the Configure tab of the management console to see information of all the tenants that currently exist in the system. If you want to view only tenants of a specific domain, enter the domain name in the Enter the Tenant Domain parameter and click Find.

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Make sure to make the following changes for to the email templates and device type to support multi-tenancy.

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