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Account locking is a security feature in Identity Server that prevents users from logging in to their account and from authenticating themselves using their Identity Server account. For more information about configuring user accounts, see the Configuring User Stores topic. A user account can be locked in one of the following ways:

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1. Enable the Identity Listener by setting the <EventListener> property <UserOperationEventListener> property with the name "IdentityMgtEventListener", to true in the <IS_HOME>/repository/conf/identity/identity.xml file.

   Code Block
   language xml
   <EventListener type="org.wso2.carbon.user.core.listener.UserOperationEventListener" name="org.wso2.carbon.identity.mgt.IdentityMgtEventListener" orderId="50" enable="true"/>

2. Configure the following parameters in the <IS_HOME>/repository/conf/identity/identity-mgt.properties file.

   Configuration	Description
   Authentication.Policy.Enable=true	This enables the authentication flow level which checks for the account lock and one time password features. This property must be enabled for the account lock feature to work.
   Authentication.Policy.Account.Lock.On.Failure=true	This enables locking the account when authentication fails.
   Authentication.Policy.Account.Lock.On.Failure.Max.Attempts=2	This indicates the number of consecutive attempts that a user can try to log in without the account getting locked. In this case, if the login fails twice, the account is locked.
   Authentication.Policy.Account.Lock.Time=5	The time specified here is in minutes. In this case, the account is locked for five minutes and authentication can be attempted once this time has passed.

   Code Block
   language bash
   Authentication.Policy.Enable=true Authentication.Policy.Account.Lock.On.Failure=true Authentication.Policy.Account.Lock.On.Failure.Max.Attempts=2 Authentication.Policy.Account.Lock.Time=5

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1. Start the IS server if you have not already and log in to the management console using admin credentials.
2. Navigate to Claims>List on the Configure menu and select the http://wso2.org/claims  claim dialect. For more information about claims, see Claim Management. 
3. Select the Account Locked claim and click Edit.
   
   
4. Select the "Supported by Default" checkbox and click Update. This is done to make the "Account Locked" status appear in the user's profile. 
5. Navigate to Users and Roles>List>Users on the Main menu and click on User Profile of the user you want to lock. 
6. If it is the first time this particular account is being locked, a textbox will appear in front of the Account Locked field as seen below. To lock the account, type true in the textbox and click Update.
    

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<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"xmlns:ser="http://services.mgt.identity.carbon.wso2.org">
  <soapenv:Header/>
  <soapenv:Body>
  <ser:lockUserAccount>
  <!--Optional:-->
  <ser:userName>SpongeBob<userName>Alex</ser:userName>
  </ser:lockUserAccount>
  </soapenv:Body>
</soapenv:Envelope>

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<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"xmlns:ser="http://services.mgt.identity.carbon.wso2.org">
  <soapenv:Header/>
  <soapenv:Body>
  <ser:unlockUserAccount>
  <!--Optional:-->
  <ser:userName>SpongeBob<userName>Alex</ser:userName>
  </ser:unlockUserAccount>
  </soapenv:Body>
</soapenv:Envelope>

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1. Configure the following parameters in the <IS_HOME>/repository/conf/identity/identity-mgt.properties file.

   Configuration	Description
   Notification.Expire.Time=7200	The time specified here is in minutes. In this case, the notification expires after 7200 minutes.
   Notification.Sending.Internally.Managed=true	This enables the internal email sending module. If this property is set to false, the email sending data is available to the application via a Web service. Thus the application can send the email using its own email sender.
   Notification.Sending.Enable=true	This property enables the email sending function when the password account is unlocked.

   Code Block
   language bash
   Notification.Sending.Enable=true Notification.Expire.Time=7200 Notification.Sending.Internally.Managed=true

2. Navigate to the <IS_HOME>/repository/conf/axis2/axis2.xml file and uncomment the following property. Change the parameter values according to your email (see the second code block below for an example of this).  
   

   Code Block
   language xml
   <!--<transportSender name="mailto" class="org.apache.axis2.transport.mail.MailTransportSender">

   e.g.: 
   

   Code Block
   language xml title Example
   <transportSender name="mailto" class="org.apache.axis2.transport.mail.MailTransportSender"> <parameter name="mail.smtp.from">sampleemail@gmail.com</parameter> <parameter name="mail.smtp.user">sampleemail</parameter> <parameter name="mail.smtp.password">password</parameter> <parameter name="mail.smtp.host">smtp.gmail.com</parameter> <parameter name="mail.smtp.port">587</parameter> <parameter name="mail.smtp.starttls.enable">true</parameter> <parameter name="mail.smtp.auth">true</parameter> </transportSender>

3. Make sure the following email template is defined in the <IS_HOME>/repository/conf/email/email-admin-config.xml file. This is the format in which the email is sent to the user when the account is unlocked.
   

   Code Block
   language xml
   <configuration type="accountUnLock"> <targetEpr></targetEpr> <subject>WSO2 Carbon - Your account unlocked</subject> <body> Hi {first-name}, Please note that the account registered with us with the user name: {user-name} has been unlocked by Admin. </body> <footer> Best Regards, WSO2 Identity Server Team http://www.wso2.com </footer> <redirectPath></redirectPath> </configuration>

    
4. Restart the server once the configuration changes are made.

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