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1. Start WSO2 IoT Server's core profile, which corresponds to the WSO2 Connected Device Management Framework (WSO2 CDMF) profile.
   

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2. Access the device management console: https://<IOTS_HTTPS_HOST>:9443/devicemgt
For example: https://localhost:9443/devicemgt
3. Sign in as an administrator. By default, the username is admin and the password is admin.
4. Under Devices DEVICES, click View.
   
   A page appears that lists all the devices that are enrolled with WSO2 IoT Server because you have administrator privileges. If you do not have administrator privileges, you only the see the devices that you enrolled.
5. Click the device you want to troubleshoot.
6. Click the Remote Session tab.
   
7. Click Connect to Device to start a remote session with the device. 
   After the server connects to the device, you see the following screen:
   
8. You can now troubleshoot the device as described in the next sections. To stop the remote sharing session, click Close Session.

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You can now see the log for the device. 

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the device screen via the remote session

To troubleshoot a device, it can be helpful to view the device's screen so you can monitor how the device owner is using it and then take actions yourself, such as opening applications and configuring settings. To view the screen, take the following steps: 

1. If you haven't already set up a remote session, set it up now.
2. Click Screen Share > Start.
   
3. A message is sent to the device asking the device owner to share the screen with WSO2 IoT Server. After the device owner accepts this message, you can view the device's screen and start interacting with it using the mouse.
   
4. Click Stop to stop viewing the screen of the device.

View and interact with the device via the remote session

Viewing the screen of the device alone does not help you to solve the issue. You need to be able to carry out actions on the shared screen to successfully troubleshoot the device. Follow the steps given below to try it out:

1. Enable the Android System Service Applications.

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2. Restart or start WSO2 IoT Server's core profile, which corresponds to the WSO2 Connected Device Management Framework (WSO2 CDMF) profile.
3. Access the device management console: https://<IOTS_HTTPS_HOST>:9443/devicemgt
   For example: https://localhost:9443/devicemgt
4. Sign in as an administrator. By default, the username is admin and the password is admin.
5. Under DEVICES, click View.
   Image AddedYou are navigated to a page that lists out all the devices that are enrolled with WSO2 IoT Server because you have administrator privileges. If you do not have administrator privileges, you only the see the devices that you enrolled.
6. Click on the device you want to start a remote session.
7. Click the Remote Session tab.
8. Click Connect to Device to start a remote session with the device. 
9. Click Screen Share > Start. 
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10. Click on the applications you want to open or the configurations you want to enable using the mouse.
11. Click Stop to stop viewing the screen of the device.