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Configuring Salesforce Desk Operations

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Configuring Salesforce Desk Operations

Mar 11, 2017

To use the Salesforce Desk connector, add the <salesforcedesk.init> element in your configuration before carrying out any other Salesforce Desk operations. 

The Salesforce Desk API supports basic authentication over SSL/TLS as well as OAuth 1.0a authentication. For more information, see http://dev.desk.com/API/using-the-api/#authentication.

init
<salesforcedesk.init>
    <email>{$ctx:email}</email>
    <apiUrl>{$ctx:apiUrl}</apiUrl>
    <password>{$ctx:password}</password>
	<fields>{$ctx:fields}</fields>
</salesforcedesk.init>
Properties
  • email: The e-mail address of the account.
  • apiUrl: The API URL to access the endpoint.
  • password: The password of the account.
  • fields: The fields to be included in a response limit specified as comma separated field names.

 

Special Notes

If required add the X.509 certificate from https://{DOMAIN_NAME}.desk.com to WSO2 ESB's client-truststore.jks in the <ESB_HOME>/repository/resources/security directory.

Note

Be sure to add the following resources to the WSO2 ESB registry:

  • /_system/governance/connectors/ SalesforceDesk/apiUrl
  • /_system/governance/connectors/SalesforceDesk/email
  • /_system/governance/connectors/SalesforceDesk/password

Now that you have connected to Salesforce Desk, use the information in the following topics to perform various operations with the connector.