Monitoring Key Performance Indicators

Key Performance Indicators are quantifiable measurements that reflect the critical success factors of an organization. They will differ depending on the organization. 

• A school may focus its Key Performance Indicators on graduation rates of its students.
• A Customer Service Department may have as one of its Key Performance Indicators, percentage of customer calls answered in the first minute.
• A Key Performance Indicator for a social service organization might be number of clients assisted during the year.

This sample develops and visualizes couple of KPIs (Key Performance Indicator) for a phone retail store. The developed KPIs are 

1. Quantity sold from each phone model -  The owner wants to know the performance of his product line. Total sales for each of the phone model is required.
2. Number of orders received by each customer - The owner wants to know the no of orders received by each customer. 

Sample Guide

1. Start WSO2 BAM server with default settings.
   
2. Go to 'WSO2_BAM_HOME/samples/kpi-definition/' directory

3. Type 'ant' with in the directory from the console(This publishes the events to BAM)

   Note that you can give custom values for parameters for Data receiver URL, user name and password. Default values of them are as follows.

   Parameter	Default Value
   URL	tcp://localhost:7611
   User Name	admin
   Password	admin

   Now lets see how new values can be given as parameters 

   Parameter	New Value
   URL	tcp://localhost:7612
   User Name	user
   Password	pass123

    Command with new values : ant  -Durl=tcp://localhost:7612 -Dusername=user -Dpassword=pass123

   Published event format (Stream definition)

   {
    "name" : "org.wso2.bam.phone.retail.store.kpi",
    "version" : "1.0.0",
    "nickName" : "Phone_Retail_Shop",
    "description" : "Phone Sales",
    "metaData" : [
           { "name" : "clientType",
             "type" : "STRING"
           } ],
    "payloadData" : [
           { "name" : "brand",
             "type" : "STRING"
           },
           { "name" : "quantity",
             "type" : "INT"        },
          { "name" : "total",
            "type" : "INT"       },
          { "name" : "user",
            "type" : "STRING"
          }] 
   }

   Sample data

   Event{
      streamId = 'org.wso2.bam.phone.retail.store.kpi-1.0.0-97c75175-776d-4732-aa21-1b901c15778f',
      timeStamp = 1343723606667,
      metaData = [external],
      correlationData = null,
      payloadData = [Nokia, 2, 140000, Harry] 
   } 

4. Go to management console and login.

5. Click Main and then click Add in the BAM Toolbox menu.

6. Select Phone Retail Store Toolbox, and click Install. 

   

7. Click Main and then click List in the BAM Toolbox menu, to view the list of all installed toolboxes.

   

8.   Wait for some time, until script complete the first run after publishing the data. (Script will run in each minute).   If hive job is successful you will see the following message on BAM console. 

   Ended Job = job_local_0001
   Execution completed successfully
   Mapred Local Task Succeeded . Convert the Join into MapJoin
   OK

9. Click on Main -> Gadgets -> View portal to see the populated gadgets on the summarized data.

   Phone models sales summary
   

   Sales summary by customers