Device Operations
- Former user (Deleted)
Applying device operations
Follow the instructions given below to apply operations on devices:
- Sign in to the EMM console and click the menu icon.
- Click Device Management.
- Apply device operations.
- Apply device operations on multiple devices that belong to the same mobile platform:
- Filter the devices using the By Platform filter.
Example: To filter the Windows devices select windows under By Platform. - Select the device/devices you wish to carry out the operation on by clicking on the respective device.
- Click on the operation you wish to carry out and provide the required details (if requested) to apply the selected operation on your device. For more details see, allowed device operations.
- Filter the devices using the By Platform filter.
- Apply device operations on a selected device:
Click on the device you wish to perform the operations on, and you will be navigated to the device page.
- Click on the respective operation under Operations and provide the required details (if requested) to apply the selected operation on your device. For more details, see allowed device operations.
- Apply device operations on multiple devices that belong to the same mobile platform:
There might be situations where the operation you wish to carry out failed. In such situations, the EMM device owner and the administrator will be notified via a notification. For more information, see Notifying Users on Device Operation Failures and Other Information.
Allowed device operations
The following section describes the operations that can be carried out on Android, iOS and Windows devices via the EMM console.
| Operation | Description | Mobile Platform | ||
|---|---|---|---|---|
| Android | iOS | Windows | ||
Device Lock | Ability to lock a device via the EMM server. | √ | √ | √ |
| Device Unlock | Ability to unlock the device via the EMM server | √ | X | X |
Location | Ability to receive the location of the device. | √ | √ | X |
Mute Device | Ability to enable the silent profile on a device via the EMM server. | √ | √ | X |
Enterprise Wipe | Ability to unregister a device from EMM. | √ | √ | X |
Disenroll | Ability to unregister a device from EMM. This operation is specific to Windows devices and is similar to Enterprise Wipe. | X | X | √ |
Clear Password | Ability to remove a device lock via the EMM server. | √ | √ | √ |
Change Lock-Code | Ability to change the provided passcode or lock-code. | √ | √ | X |
LockRest | Ability to change the provided passcode or lock-code. This operation is specific to Windows devices and is similar to Change Lock-Code. | X | X | √ |
Ring | Ability to ring the device via the EMM server. | √ | √ | √ |
Message | Ability to send a message to the device via the EMM server. The EMM admin can use this device operation to send group messages or even private messages to the EMM users. | √ | √ | X |
Wipe Data | Ability to carry out a factory reset operation on your own device via the EMM server. The user will have to provide the PIN, which he/she entered when registering to EMM, to be able to wipe his/her device. | √ | X | √ |
APN Configurations | Ability to set the APN configurations on a user's device. In iOS, the EMM server does not detect whether a device (i.e., iPad) has only Wifi, or whether the device has 3G and Wifi. If there is only Wifi, the APN configurations can not be pushed, and a policy violation will occur. | X | √ | X |
Google calendar | Ability to set the google calendar configurations on the user's device. | X | √ | X |
LDAP | Ability to set the LDAP account configurations on the user's device. | X | √ | X |
Reboot | Ability to reboot or restart your Android device. | √ | X | X |
Upgrade Firmware | Ability to upgrade the firmware to a newer version, over-the-air (OTA) For more information, see Upgrading Firmware of an Android Device. | √ | X | X |
Logcat | Ability to push logcat of the device to the analytics server. Logcat displays messages in real time and keeps a history so you can view the old messages. | √ | X | X |