Working with Forums in FreshDesk

Overview

The following operations allow you to work with forums. Click an operation name to see details on how to use it.

For a sample proxy service that illustrates how to work with forums, see Sample configuration.

Operation	Description
createForum	Creates a new forum.
getForum	Retrieves a particular forum.
updateForum	Updates a particular forum.

Operation details

This section provides further details on the operations related to forums.

Creates a new forum

The createForum operation creates a new forum.

createForum

<freshdesk.createForum>
    <name>{$ctx:name}</name>
    <categoryId>{$ctx:categoryId}</categoryId>
    <forumType>{$ctx:forumType}</forumType>
    <forumVisibility>{$ctx:forumVisibility}</forumVisibility>
    <companyIds>{$ctx:companyIds}</companyIds>
    <description>{$ctx:description}</description>
</freshdesk.createForum>

Properties

name: Name of the forum.
categoryId: ID of the category to which this forum belongs.
```
forumType: Denotes the type of forum.
```

forumVisibility: Denotes the visibility level of the forum.

companyIds: This property is an array of those company IDs.

```
description: Description of the forum.
```

Sample request

Following is a sample REST/JSON request that can be handled by the createForum operation.

Sample Request for createForum

{
	"apiUrl": "https://wso2yasho.freshdesk.com",
    "apiKey": "SODsQllHr0NicsiRpRWw",
    "name": "forumName",
    "forumType": 2,
    "categoryId": "19000010655",
    "forumVisibility": 4,
    "description": "Description of Forum",
    "companyIds": ""
}

Retrieving a forum

The getForum operation retrieves details of a specific forum.

getForum

<freshdesk.getForum>
    <forumId>{$ctx:forumId}</forumId>
</freshdesk.getForum>

Properties

forumId: The unique identifier of the forum.

Sample request

Following is a sample REST/JSON request that can be handled by the getForum operation.

Sample Request for the getForum

{
	"apiUrl": "https://wso2yasho.freshdesk.com",
    "apiKey": "SODsQllHr0NicsiRpRWw",
    "forumId":"19000041294"
}

Updates a particular forum.

The updateForum operation updates a particular forum.

updateForum

<freshdesk.updateForum>
    <forumId>{$ctx:forumId}</forumId>
    <name>{$ctx:name}</name>
    <forumCategoryId>{$ctx:forumCategoryId}</forumCategoryId>
    <forumType>{$ctx:forumType}</forumType>
    <forumVisibility>{$ctx:forumVisibility}</forumVisibility>
    <companyIds>{$ctx:companyIds}</companyIds>
    <description>{$ctx:description}</description>
</freshdesk.updateForum>

Properties

name: Name of the forum.
forumId: ID f the forum.
forumCategoryId: ID of the category to which this forum belongs.
```
forumType: Denotes the type of forum.
```

forumVisibility: Denotes the visibility level of the forum.

companyIds: This property is an array of those company IDs.

```
description: Description of the forum.
```

Sample request

Following is a sample REST/JSON request that can be handled by the updateForum operation.

Sample Request for updateForum

{
	"apiUrl": "https://wso2yasho.freshdesk.com",
    "apiKey": "SODsQllHr0NicsiRpRWw",
    "forumId": "19000041294",
    "name": "forumNameUpdate",
    "forumType": 2,
    "forumCategoryId": "19000010655",
    "forumVisibility": 4,
    "description": "Description of Forum Update",
    "companyIds": ""
}

Sample configuration

Following is a sample proxy service that illustrates how to connect to FreshDesk with the init operation and use the createForum operation. The sample request for this proxy can be found in the createForum sample request.

Sample Proxy

<proxy xmlns="http://ws.apache.org/ns/synapse"
       name="freshdesk_createForum"
       transports="https,http"
       statistics="disable"
       trace="disable"
       startOnLoad="true">
   <target>
      <inSequence onError="faultHandlerSeq">
         <property name="apiUrl" expression="json-eval($.apiUrl)"/>
         <property name="apiKey" expression="json-eval($.apiKey)"/>
         <property name="name" expression="json-eval($.name)"/>
         <property name="description" expression="json-eval($.description)"/>
         <property name="categoryId" expression="json-eval($.categoryId)"/>
		 <property name="forumType" expression="json-eval($.forumType)"/>
		 <property name="forumVisibility" expression="json-eval($.forumVisibility)"/>
		 <property name="companyIds" expression="json-eval($.companyIds)"/>
		 <freshdesk.init>
            <apiKey>{$ctx:apiKey}</apiKey>
            <apiUrl>{$ctx:apiUrl}</apiUrl>
         </freshdesk.init>
         <freshdesk.createForum>
    		<name>{$ctx:name}</name>
    		<categoryId>{$ctx:categoryId}</categoryId>
   			<forumType>{$ctx:forumType}</forumType>
    		<forumVisibility>{$ctx:forumVisibility}</forumVisibility>
    		<companyIds>{$ctx:companyIds}</companyIds>
    		<description>{$ctx:description}</description>
		</freshdesk.createForum>
         <respond/>
      </inSequence>
      <outSequence>
         <send/>
      </outSequence>
   </target>
   <description/>
</proxy>