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The second use case in the ZohoCRM Zoho CRM business scenario is processing sales. This page describes the related tasks and the operations you use in the ZohoCRM Zoho CRM connector and the other ESB connectors. 

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The flow for processing sales is illustrated in the following diagram. The ESB connectors for ZohoCRM Zoho CRM and QuickBooks will be used to connect to each service. 

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1. In this use case, you initiate the sales process by creating quotes in ZohoCRM Zoho CRM using the insertRecords operation. You then use the getRecordsById operation to retrieve these quotes, and then create them as estimates in QuickBooks using the createEstimate operation.
2. Retrieve the quotes in "confirmed" status using getRecordsById and create sales orders using insertRecords in ZohoCRMZoho CRM. Retrieve corresponding estimates from Quickbooks using query and create sales receipts using createSalesReceipt.  
3. Update the status of sales orders as "Closed won" using updateRecords in ZohoCRMZoho CRM.
4. For these "Closed won" sales orders, create invoices in ZohoCRM Zoho CRM using insertRecords , and also create invoices for them in QuickBooks using createInvoice. (Using QuickBooks as an accounting API helps to record book-keeping functionalities by mapping relevant financial details such as customers, invoices, and sales orders in ZohoCRMZoho CRM.)
   

ZohoCRM Zoho CRM operations

• insertRecords
• getRecordsById
• updateRecords

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• createEstimate
• createSalesReceipt
• createInvoice
• query

Notes

When publishing a ZohoCRM Zoho CRM quote in QuickBooks as an estimate, or publishing a ZohoCRM Zoho CRM sales order in Quickbooks as a sales receipt, note the following:

• The corresponding request contains an additional parameter called "productItemMap". This parameter refers to the "id" mapping between the products in ZohoCRM and Zoho CRM and items in QuickBooks.
•  The parameter value takes the form of {<zohocrm-productId>:<quickbooks-itemId>}.

When creating invoices in ZohoCRM Zoho CRM and QuickBooks:

• The parameter "zohoSalesOrderId" is taken from ZohoCRM Zoho CRM and the parameter "qbSalesReceiptId" is taken from QuickBooks to create invoices.
• The parameter value takes the form of {<zohocrm-quoteId>:<quickbooks-estimateId>}.

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