In order to troubleshoot the cartridge related errors, Check the Topology view of application in ppaas console to get the ipaddress of the particular instance.
- SSH into the particular instance
- All the logs reside in /tmp
- /tmp/puppet-init.log : Instance boot script
- /tmp/puppet_log : Puppet agent logs if puppet is used for the deployment
- /tmp/agent.screen.log : Python agent logs
Scan through these logs to identify any ERROR or WARN messages which caused the erroneous state.
- Locate /mnt/ to cross check whether all the packs and configurations are staged successfully.
- /mnt/apache-stratos-python-cartridge-agent-4.1.3, /mnt/ppaas-configurator-4.1.0-SNAPSHOT, /mnt/<ipaddress>/<product> should be staged by puppet
- /mnt/<ipaddress>/<product/repository/logs/wso2carbon.log will contain specific product related logs