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Uninstalling the EMM Agent App

Owned by Former user (Deleted)
Last updated: Jul 28, 2014
1 min read

The EMM Agent (Android/iOS) will get downloaded and installed when registering the device. The following sections describe how the EMM agent can be removed from different mobile operating systems:

Uninstalling the Android agent app

Follow the instructions below to uninstall the Android agent app:

  1. Unregister the device from EMM.

  2. In Settings, tap Applications or Application Manager on your device. This may differ based on your device. If your device has the Applications menu, tap Manage Applications, otherwise directly move to step 3.

  3. Tap WSO2 Agent to select the Android agent app.

  4. Tap Uninstall.

Uninstalling the iOS agent app

Follow the instructions below to uninstall the iOS agent app:

  1. Unregister the device from EMM.

  2. Locate the iOS agent app on your device.

  3. Tap and hold down the icon of the iOS agent app. After a few seconds, all the apps in your iPhone will start wiggling and a tiny "X" icon will appear beside them. Note that the "X" icon will not appear beside the apps that came with the device.
  4. Press the "X" icon that appears beside the iOS agent app. A message-box will appear.
  5. Tap Delete to delete the iOS agent app.
  6. Press the home button to go back to the normal screen. The home button is the circular button that appears below the touch screen. 
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