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Configuring SupportBee Operations

Owned by Former user (Deleted)
Last updated: Jun 27, 2016 by Former user (Deleted)
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To use the SupportBee connector, add the <supportbee.init> element in your configuration before carrying out any other SupportBee operations. 

Before you start performing various operations with the connector, make sure to import the Supportbee certificate to your ESB client keystore.

Follow the below mentioned steps to add valid certificate to access Supportbee API over https into the ESB client keystore:

  1. Extract the certificate from browse by navigating to ' https://{account-name}.supportbee.com ' and click the lock icon on the address bar to view the certificate.
  2. Place the downloaded certificate into "Supportbee_CONNECTOR_HOME/src/test/resources/keystores/products" folder.
  3. Navigate to "Supportbee_CONNECTOR_HOME/src/test/resources/keystores/products/" using command prompt and execute the following command.

  4. This command will import Supportbee certificate in to keystore. Give "wso2carbon" as password.To import the certificate give "wso2carbon" as password. Press "Y" to complete certificate import process.

    keytool -importcert -file CERT_FILE_NAME -keystore wso2carbon.jks -alias -alias "CERT_NAME"

SupportBee uses token authentication, for more information on authentication, see https://developers.supportbee.com/api#introduction.

init
<supportbee.init>
    <apiUrl>{$ctx:apiUrl}</apiUrl>
	<authToken>{$ctx:authToken}</authToken>
</supportbee.init>
Properties
  • apiUrl:  The base end point URL of the SupportBee API.
  • authToken:  Auth Token to read and manipulate data of the SupportBee account.

Now that you have connected to SupportBee, use the information in the following topics to perform various operations with the connector.